"It is the statement maker in our family room. Everyone compliments its workmanship and design. As you can see from the "before" and "after" pictures the room is totally transformed. Everything about our transaction with you was excellent."
"You were right about the install being a piece of cake. I wish all my home renovation projects were as simple as this mantel install. And the quality, WOW!. I could not be more pleased. I have already referred a potential new customer.
Thanks again for the superb product. Prior to purchasing this product and buying other home improvement items over the years, I had lost all confidence in vendors quality of their products. Your Mantel product has awed me and encouraged me. 5 Thumbs up.
"We’re very excited about our new fireplace mantel. It is perfect! We had a great artist paint the mantel, he used two different colors and glaze that created a natural look and placed grout marks for a special effect to make it look like it was carved from stone.
"The installation of my mantel went very smoothly. I was able to use some existing bolts that were anchored in the wall from the previous mantel shelf. I bolted a 2x10 to the brick fireplace then slipped your mantel onto the 2x10 and used a nail gun to nail it in place. The whole process only took me about 2 hours. The red oak took stain very nicely and I sealed it with a couple coats of polyurethane. I should probably give it another coat or two when I have the chance. Your workmanship was outstanding and I managed not to screw it up during my installation.
Our renovation included a kitchen, lav, laundry room and family room (where the mantel is). During our project, we bought most of our appliances, fixtures, electronics, etc. on the internet and had many very positive experiences. Our experience with your shop was one of the most positive and your personal service stood out from all the rest. I hope your business prospers because I like to see people rewarded when they do things the right way.
"Done! The colors are a lot more subtle than they appear in the images... I think it's the glow of the Christmas and Recessed Lights that are giving it a way more yellow look. The color of the mantel is a lot more subtle than it appears too. Once the guys can turn their attention away from the TV, everyone's first comments on the mantel. When my Mom first saw it, she said it looks like it has been there forever... Exactly what I hoped for....Success!
Thank you so very much for everything. If I could do it all over again, I wouldn't change a thing.
Happy Holidays!"
HollyWestfield, Massachussetts
Special Mantel with Gastonia legs, Tellico breast, and dentil molding
"My wife and I installed the fireplace mantel and it looks beautiful (picture attached). We're very pleased and are now ready to replace our existing mantel in our dining room with a similar design as the one you just made for us."
"The project really turned out great! Originally I was planning on making the mantel which is why I was looking through youtube.com – then saw your video. The mantel looks great. You folks are good.
"Just wanted to thank you for the beautiful Arts & Crafts mantel. It looks fabulous, fits perfectly, and we couldn't be happier with it. I've attached a photo of the finished mantel (photo doesn't do it justice). I wish I had a whole house full of fireplaces so that I could do more business with you. Happy Holidays to you and yours.
"Thought you might be interested in our before and after pictures. We are so pleased with the Newport mantel you made for us. Between the new mantel, new stone and new doors, the room is very different and better than before.
"We love the mantel. Hope our staining did your fine woodworking justice. We ended up tiling over the brick as well. I sent you a before, after and holiday photo.
Thanks again - we have shared your name with several people. Hope the coming year is good to you!"
From an owner standpoint, there is some inherit risk associated with conducting business over the internet especially on a custom fabrication. Kelly and I have received nothing but complements on the workmanship of your mantel. Rest assured you will receive many references from us. Thanks again for your professionalism and high standard of quality.
"The mantel arrived just fine. I spent the weekend doing the stain and finishing. The mantel came out great. I wanted to thank you guys for being so easy to work with and adjusting the measurements from your standard Marion Mantel to fit the quirky space that I needed to put it in."
"My mantel has arrived. I wanted to write a thank you for your excellent service, patience with my questions and wonderful craftsmanship. Everything has arrived exactly as promised. No detail was missed, even down to how the mantel was crated for shipment. It was obvious you all have done this a time or two. The mantel is beautiful and my wife is happy. Thanks!
Please feel free to use me as a reference should any other out of towners need to know more about your high quality service."
"Thank you for the beautiful work and craftsmanship on my new mantel. It's perfect and I couldn't be more pleased. You are were so kind and courteous. A big thank you to Mike as well. He was very professional and did such a great job you would never know that the mantel has not been there from the beginning.
Just so you'll know how beautiful - I've attached a photo.
"Great job on the mantle. Everyone loves it. Thank you for everything You did a great job in helping and made it a very easy process to order. We absolutely love it."
"The mantel arrived safe and sound and is beautiful. We have already painted and will install tomorrow. I also gave your name to a developer in Philadelphia who does upscale condominiums. He was complaining about the ugly fireplace mantels his building contractor used in a very expensive unit. He will be calling you soon. Thanks so much for your extra effort.
You'll be hearing from us again in the near future."
"We just wanted to let you know how thrilled we are about our new Leesburg Mantel. We can't believe how easy and fast the ordering, delivery and installation was. We ordered the mantel on December 9th, had it made and then delivered to our home in California by the 18th, and it was ready to show off for our Christmas Eve party. You guys are great !!!!!!! Your size and style recommendations were the perfect fit for our brick wall. It is perfect.. Thanks so much...We have already started referring you to our friends and family.....
"We are totally in love with our new mantel. It changes the entire look of our living room, and we often catch ourselves (and each other) staring at it. It was a lot easier to install than we anticipated, so that was a nice surprise. Your website was incredibly helpful...from finding the wood on the back of the mantel to installation. The shipping box had all the neighbors talking (which was great fun for us)....they wanted to know whose body was dropped off here!
I have attached a new one (photo).... I was going to send one right after we put it up, and my husband laughed at me. He didn't think you really cared how it looks now. I did take pictures and sent them to everyone we know though! I can't wait to tell him you do care!!
I know I've said it before, but thank you, thank you, thank you! That old fireplace drove me crazy every day, and now it is a pleasure to be around. We are so pleased.
"It looks really nice. I couldn't really find anyone else out there that had a wide variety of mantels. The mantel came shipped for travel..very solid and totally sealed.The workmanship was excellent. If I need another in the future I will look you up."
"Wanted to let you know that the fireplaces you supplied turned out to be fantastic. Dartmouth College and the architect were very pleased with the outcome. I certainly appreciate your attention to the details on them as I know it was a bit of a challenge trying to match the existing conditions. I’ve attached several photos for you to see how they came out.
Once again, thanks for all the help… they turned out great!"
"I finally got the mantel painted and installed with the granite surround. It's amazing. It looks just like the one in the picture and helps give life to that brick wall. I just had to send you a picture.
"One of our neighbors called because they are re-doing their family room. They stopped over to see our mantel and were simply blown away. I suspect you will be getting more business from Fairview Pa in the near future. Once again, thanks for everything."
"My faux painter will finish the mantel today. She has worked on it for 3 days, layering colors and glazes. It's bold and beautiful! She is very impressed with your mantels. We are trying to capture the real beauty of the mantel."
"Just wanted to let you know that we are very satisfied with the Mantel you built for us, i also attached a picture, so you can see it for yourself... Thanks again, and you can be sure that we'll be referring you to anyone who is looking to have a mantel built."Luke
"I finished the mantel project a couple of weeks ago, and my wife & I are very happy with the results. The mantel/fireplace is now the nicest area in our house. We love it! Thanks for all your input. "
"My mantel has arrived. I wanted to thank you for your excellent service, patience with my questions and wonderful craftsmanship. Everything has arrived exactly as promised. No detail was missed, even down to how the mantel was crated for shipment. It was obvious you all have done this a time or two. The mantel is beautiful and my wife is happy. Please feel free to use me as a reference should any other out of towners need to know more about your high quality service. Thanks!"
" It looks gorgeous. Everyone who saw it at my party was so impressed by the craftsmanship and how pretty it looked. You and your company provided such a quality, intricate piece of woodworking. Your customer service was outstanding, and working with you to get just the right measurements was effortless and I enjoyed the whole process. Your price for this wonderful mantle was so reasonable. I will be recommending your company to every person I know.
"Turned out perfect!From an owner standpoint, there is some inherit risk associated withconducting business over the internet especially on a custom fabrication.Kelly and I have received nothing but complements on the workmanship of yourmantel. Rest assured you will receive many references from us. Thanksagain for your professionalism and high standard of quality.Sincerely,"
"I wanted you to see the finished product of the Marion mantle in our dining room. As you can see in the pic, we installed ceramic tile at the base. We also framed in an antique ceiling tin in the opening and painted it flat black. We are thrilled how it turned out and we want to thank you for your fine craftsmanship.
"It arrived today. Thanks for such a fast turnaround! Just wanted to tell you that the mantel looks great. Thanks for being so easy to work with! We have one more room where we’ll likely add a fireplace in the next year so we’ll be in touch when the time comes. "
"Over the weekend, I installed the Bradford Mantel from your Classic Collection on the great room fireplace in a 20-year old home my wife and I have purchased and have been in the process of renovating. It looks absolutely fantastic and is just what we had been looking for to complete the room and achieve our decorating goal.
The workmanship on the mantel was outstanding and clearly reflects your family's 50-year commitment to total quality in the design, production and finish of mantels that will enhance any fireplace, usually the focal point of any room.
Everything about your Internet purchasing process was absolutely first class. It started with your involvement in the selection of the right mantel, the care in packaging the pieces for shipment and the ease of installation. To top it all off, the pieces were engineered to produce a perfect fit.
Obviously, the fact I could get all of this and save hundreds of dollars at the same time was the icing on the cake.
thanks for being the kind of company that provides an excellent model for any business that wants to achieve superior quality in its products and the highest levels of customer satisfaction.
"When shopping online for mantel ideas for my new home I was struck by the beautiful craftmanship of the mantels portrayed on The Mantel Shoppe's website. I was delighted when I emailed the owners and learned that I could order one offline, since I was building a home in another state. I had not seen anything like their work locally and wanted to be able to use one of their mantels in my home. The process was very easy--all I did was measure the space for the mantel and fireplace according to their instructions and tell them which design I wanted. I included some personal preferences that I had and trusted them to do the work. I was a little apprehensive that something would go horribly wrong--that the mantel would be the wrong size, or that it would not be good quality, or even that it would be something different from what I had seen on their site. However, when it arrived it was so much better than I had even imagined! The assembly and installation were simple and it was instantly beautiful! There were no 'hitches' or 'unpleasant surprises' involved in ordering and receiving their product, even though I have yet to meet anyone personally. Everything was handled over the phone and internet and was processed and delivered in a very professional manner. Of all the millwork companies I have worked with I will say with all confidence that The Mantel Shoppe is by far the most professional and delivers quality work not often seen in this day and age."
"I just wanted to thank you for all that you did. The mantel looks GREAT! The gentleman that delivered the mantel was wonderful. He did everything to make it right, even cutting a molding piece to make the mantel flush with the wall. Just wanted you to know that you guys went above and beyond and I have suggested to everyone that if they are thinking about a mantel to call you. The service and courtesy that you showed is such a rarity these days...just wanted you to know that I noticed it and appreciated it - thank you. P.S. Older son will be calling you soon regarding a mantel and bookcases for his new house.
"Thank you for the beautiful mantel, newel posts and columns that you delivered to our new home. I cannot wait to get them stained and painted. Your work by far exceeded my expectations and I have told everyone I know that is building to contact you. There is no doubt in my mind that you workmanship has added the finishing touch to my house.
Thanks,"
DeAnna
Gadsden, AL
PS "I may be calling you soon about bookcases in the study!!"
"The Newport was and is both artistically and structurally first class. It greatly exceeded my expectations. Your pride in your specialty business is fully justified! "
"The new mantel is beautiful. I had some help installing it, but I was able to stain it myself. The result is that my living room has been complety transformed. Guest complement the mantle all the time. It's the best home-improvement I've done since moving in!I'll take some pictures of the new mantle and send it in your direction. Thanks!"
"NI just wanted to follow up with you and inform you what a great job the shippers did with the product. They had it immoblized inside the crate creating no movement at all. the mantel looks awesome and we can't wait for the piece to be stained. Thanks! "
"We were moving out of town and needed to replace a mantel before we put the house on the market. The Mantel Shoppe had a great selection of diverse styles of mantels and we found one that fit our room. Ordering was easy and quick with our mantel arriving about a week later. It was so easy my husband and I were able to assemble it ourselves-completing the room beautifully.
Any questions I had, Nick answered them within 24 hours.
"Mantels are up, fit great and are looking good. You and your company have been such a pleasure to deal with and create a beautiful and quality product.
"People have commented on how nice it looks. I took some photos, see attached.I think it was a good value and adds a lot to the room & the house overall.
"I get compliments all the time about my beautiful mantel, even though I haven't even stained it yet. You havea wonderful business and you really care about your customers.
