"Finally our fireplace is complete thanks to you and your wonderful service. Your patience, support and proper guidance in addition to your superb products and workmanship allowed our dream fireplace to become a reality! If anyone has any doubt with Emantels......DON'T! You will be as proud and happy as we are. Simply amazing. I have included a photo of the final product to add to your collection of reviews. All the best and many thanks."
"I just wanted to let you know that I have installed our new mantel and it looks great in our living room -- please see attached photos.
The English Chestnut stain on the Alder wood looks great with our existing bookcases, and the satin sheen is perfect. As someone who has dabbled a little with woodworking I was impressed with the craftsmanship of the mantel and really liked how easy the mortise and tenon joinery made the final assembly. The rest of the installation was a breeze.
Please thank everybody involved with the crafting, finishing and shipping of our mantel. My wife is a very happy lady now that she finally has a mantel in the living room after 21 years.
All the best to you and the rest of the staff at The Mantel Shoppe"
I want to share with you the before and after photos of my fireplace from the time I moved into our new home in July to present. After spending many weekends on this project, the fireplace has become the focal point of our family room. Your mantel is an integral part of it. My family and I feel it has truly made our new house feel like our home.
As an employee of a fortune 100 company, focusing on marketing and operational strategies, I am extremely satisfied with your company’s attention to the customer experience and personalization. I have raved to friends, family and colleagues on how quickly you worked with me to customize the mantel for my project, and the minimal time it took to build and ship. The quality of the mantel far exceeded my expectations. I am now trying to determine how I can use some of your other products to improve other rooms in my home.
Thank you again for the fantastic service and have a Merry Christmas.
"Just wanted to let you know that the mantle turned out perfectly; just what we wanted. The photo (attached) doesn't do justice, really, to the finish, but it looks terrific. Color is great, and the dimensions were exactly right. Thanks so much for handling this for us; we really appreciate it!"
"This is a picture of our new mantel. We love it and I tell everyone about the wonderful service your company provides to the homeowner who is looking to replace or update their mantel. The glazed finish your painter put on it makes it look aged and the workmanship in the manufacture was perfect. Thank you for your assistance in updating our mantel after we had our house fire."
"This is the change from brick wall with old western cedar mantel to the beautiful new stone and New England mantel from The Mantel Shoppe. Workmanship was great on the mantel. Perfect fit with wrap around. Easy installation."
"Assembly was a snap and the fit and finish are great. I even talked myself into buying a cordless Ryobi nail gun so assembly was actually fun. Too bad Halloween is over or I could have painted the crate black and put a skeleton inside. Enclosed is a picture for your enjoyment."
"Just wanted to share with you the finish product. I have never been happier! I followed the videos and had it unpacked and installed in under 2 hours. Not bad for a 52 year old Nurse. The old mantel was so blah that visitors barely noticed we had a fireplace. Not anymore!!
"As you can see, the mantle turned out beautiful!!!! We are totally pleased with the way it turned out!!! Our cabinet people painted it so that all the whites match. Thank you soooo much for your patience with all our questions."
"Here is a photo of my finished Double Burlington Mantel with custom appliqué that was done for my home in Biloxi, MS. The mantel was built out of Alder wood. I absolutely love the mantel. It is my favorite thing in my new house. Thanks for making my dream fireplace a reality! Your company really delivered an awesome product! Thanks again!"
"Once I saw the mantel, I wanted to get it up as quickly as possible. It's very impressive work, impeccable in design and engineered masterfully. At some point in the near future I'm sure that we'll have the pleasure of recommending your work."
"Just wanted to share the finished product in our home. We are so pleased with the quality and it looks great. You have great customer service and were a pleasure to work with through all of our needs. Thanks again and have a very Merry Christmas and Happy New Year!"
"I promised to send you pictures of our mantel finished and in place. Here are a couple pictures. We absolutely LOVE the mantel. We had an open house a week ago and so many people complimented us on the BEAUTIFUL mantel! Thank you very much for working with us. The mantel is one of the special things in our home that make it feel very uniquely ours. Hope all is well. Take care!"
"I didn't forget to send you pictures of the finished mantel, it just really took me this long to complete the room! There's a before and after shot so you can show people how no mantel or room is too ugly to be made fabulous by your creations! And there are a couple of other pictures so you can see what the heck took me so long to finish! (I added all of the trim to the room & all those appliques to the ceiling) Thanks again for your amazing carpentry- the mantel really makes the room. Wish my house had more fireplaces to renovate!"
"Finally, more than six months later, I can write with photos to say thank you. Nick did wonderful, patient work helping me measure our mantel and picking the right style and wood. I think I came back to you half a dozen times at least with tweaks and changes. You were extremely thorough and responsive, and we are thrilled with the result. We opted to paint the Chicago mantel, and have tiled the hearth with rich custom-made tiles. I hope you like the way it came out, and please feel free to use us as a reference. As you can see from the before and after photos, we rebuilt the entire wall down to studs, and your mantel is the centerpiece. Thank you for wonderful service -- at a price well below the competition, I must say. All the best,"
"Wanted to let you know that the fireplaces you supplied turned out to be fantastic. Dartmouth College and the architect were very pleased with the outcome. I certainly appreciate your attention to the details on them as I know it was a bit of a challenge trying to match the existing conditions. I’ve attached several photos for you to see how they came out. Once again, thanks for all the help… they turned out great!"
"I've enclosed some pics of the fully finished and installed mantel. As you can see, it fit like a glove without any modifications needed and looks great. Actually, a "work of art" to be more exact. We will enjoy this for years to come. Thanks again for all your help."
"Hope your holidays were very nice. We wanted to send pics of the first mantel...unfinished, then all decorated for Christmas! Can't tell you how many compliments we've gotten! The other mantel is going to have to wait til March, but we'll send pics of that one, as well. Have a very happy and healthy New Year...and we'll be looking for "our" mantel on your website! :)"
The Lewisburg Mantel in Oak with Gastonia appliques
"Thanks so much for the wonderful attention to details that you incorporated into our door surround.It looks beautiful and we receive a lot of compliments on it.You did a professionall job and the service was fast and friendly.We would recommend your business to anyone.Love your work!"
It turned out beautiful! I was very pleased with the final result. Here are a few photos of the finished product. You did a great job! The quality of the mantel was excellent. It is the focal point of the room. I couldn't be happier."
"Thanks for going out of your way to send out a thank you! We love our new fireplace! From the start to the finished product we couldn't have been more pleased. Our Carpenter, ever so apprehensively, admits he couldn't have built it for the price we got if for. Not one flaw, it was PERFECT. Remember, we're from Jersey, everything's expensive. I've put your website out there a few times. Keep up the great craftsmanship!"
"We finally got our fireplace completed and the mantel shelf hung. We are absolutely thrilled with how it turned out! Thank you for helping us complete this project by creating a mantel that fit our fireplace perfectly. We will definitely recommend you to anyone requiring a custom built mantel. Thanks again"
Al with Design Point Builders, LLC in Kittery, Maine
"I Just wanted to share a picture of your mantle which was installed in our newly constructed home located in North Hampton, NH. The home went under contract very quickly and suspect that your beautiful mantles helped us sell it. The minor modifications to this mantle really made a big difference for this application. Great job and thanks again for all your help."
"Here is the mantel, installed, and painted and decorated for the holidays. Thanks for all your help (and for a gorgeous mantel). The notch for the hearth was perfect. Everyone who has seen it says the same thing, It looks original to the house. "
"It looks gorgeous. Everyone who saw it at my party was so impressed by the craftsmanship and how pretty it looked. You and your company provided such a quality, intricate piece of woodworking. Your customer service was outstanding, and working with you to get just the right measurements was effortless and I enjoyed the whole process. Your price for this wonderful mantle was so reasonable. I will be recommending your company to every person I know. Thanks a million!"
"The delivery was great, the mantelpiece fabulous,and I know you'll be intrigued to see how my final modification turned out...Needless to say I'm really delighted, so thank you. Thanks again for a fabulous service. Incidentally my wife's nephew owns a fireplace shop in Frazier, PA and will be mighty jealous when he sees the vastly superior product I got from you at a quarter of the price!"
"The mantel worked out fantastic--the hole in the foot was perfect!! I attached a picture so you can see the final product. Still working on the rest of the room, but the fireplace is definitely the focal point of the room. Super happy with all you've done....will definitely pass the word on about how great you are!"
"The mantel really turned out nice. I was really impressed with the extremely tight tolerances the mantel was fabricated to. Everything fit together perfectly. The cherry wood took the stain really well. We used a Gemini stain and applied 3 coats of polyurethane. I have attached a before and after photo. Thanks for your help."
"It is the statement maker in our family room. Everyone compliments its workmanship and design. As you can see from the "before" and "after" pictures the room is totally transformed. Everything about our transaction with you was excellent."
"You were right about the install being a piece of cake. I wish all my home renovation projects were as simple as this mantel install. And the quality, WOW!. I could not be more pleased. I have already referred a potential new customer. Thanks again for the superb product. Prior to purchasing this product and buying other home improvement items over the years, I had lost all confidence in vendors quality of their products. Your Mantel product has awed me and encouraged me. 5 Thumbs up."
"We’re very excited about our new fireplace mantel. It is perfect! We had a great artist paint the mantel, he used two different colors and glaze that created a natural look and placed grout marks for a special effect to make it look like it was carved from stone. Merry Christmas to you and your family!"
"The installation of my mantel went very smoothly. I was able to use some existing bolts that were anchored in the wall from the previous mantel shelf. I bolted a 2x10 to the brick fireplace then slipped your mantel onto the 2x10 and used a nail gun to nail it in place. The whole process only took me about 2 hours. The red oak took stain very nicely and I sealed it with a couple coats of polyurethane. I should probably give it another coat or two when I have the chance. Your workmanship was outstanding and I managed not to screw it up during my installation. Our renovation included a kitchen, lav, laundry room and family room (where the mantel is). During our project, we bought most of our appliances, fixtures, electronics, etc. on the internet and had many very positive experiences. Our experience with your shop was one of the most positive and your personal service stood out from all the rest. I hope your business prospers because I like to see people rewarded when they do things the right way. Happy Holidays!"
"Done! The colors are a lot more subtle than they appear in the images... I think it's the glow of the Christmas and Recessed Lights that are giving it a way more yellow look. The color of the mantel is a lot more subtle than it appears too. Once the guys can turn their attention away from the TV, everyone's first comments on the mantel. When my Mom first saw it, she said it looks like it has been there forever... Exactly what I hoped for....Success! Thank you so very much for everything. If I could do it all over again, I wouldn't change a thing. Happy Holidays!"
"My wife and I installed the fireplace mantel and it looks beautiful (picture attached). We're very pleased and are now ready to replace our existing mantel in our dining room with a similar design as the one you just made for us."
"The project really turned out great! Originally I was planning on making the mantel which is why I was looking through youtube.com – then saw your video. The mantel looks great. You folks are good. THANKS!"
"Just wanted to thank you for the beautiful Arts & Crafts mantel. It looks fabulous, fits perfectly, and we couldn't be happier with it. I've attached a photo of the finished mantel (photo doesn't do it justice). I wish I had a whole house full of fireplaces so that I could do more business with you. Happy Holidays to you and yours."
"Thought you might be interested in our before and after pictures. We are so pleased with the Newport mantel you made for us. Between the new mantel, new stone and new doors, the room is very different and better than before."
"We love the mantel. Hope our staining did your fine woodworking justice. We ended up tiling over the brick as well. I sent you a before, after and holiday photo. Thanks again - we have shared your name with several people. Hope the coming year is good to you!"
Chad in Atlanta, Georgia (Director of Construction at The Potts Company www.pottsco.com)
"Turned out perfect! From an owner standpoint, there is some inherit risk associated with conducting business over the internet especially on a custom fabrication. Kelly and I have received nothing but complements on the workmanship of your mantel. Rest assured you will receive many references from us. Thanks again for your professionalism and high standard of quality."
"The mantel arrived just fine. I spent the weekend doing the stain and finishing. The mantel came out great. I wanted to thank you guys for being so easy to work with and adjusting the measurements from your standard Marion Mantel to fit the quirky space that I needed to put it in."
"My mantel has arrived. I wanted to write a thank you for your excellent service, patience with my questions and wonderful craftsmanship. Everything has arrived exactly as promised. No detail was missed, even down to how the mantel was crated for shipment. It was obvious you all have done this a time or two. The mantel is beautiful and my wife is happy. Thanks! Please feel free to use me as a reference should any other out of towners need to know more about your high quality service."
"Thank you for the beautiful work and craftsmanship on my new mantel. It's perfect and I couldn't be more pleased. You are were so kind and courteous. A big thank you to Mike as well. He was very professional and did such a great job you would never know that the mantel has not been there from the beginning. Just so you'll know how beautiful - I've attached a photo. Thank you again for everything."
Kathryne from Innovative Building Concepts in HIlton Head, South Carolina
"The mantel arrived safe and sound and is beautiful. We have already painted and will install tomorrow. I also gave your name to a developer in Philadelphia who does upscale condominiums. He was complaining about the ugly fireplace mantels his building contractor used in a very expensive unit. He will be calling you soon. Thanks so much for your extra effort. You'll be hearing from us again in the near future.
"We just wanted to let you know how thrilled we are about our new Leesburg Mantel. We can't believe how easy and fast the ordering, delivery and installation was. We ordered the mantel on December 9th, had it made and then delivered to our home in California by the 18th, and it was ready to show off for our Christmas Eve party. You guys are great !!!!!!! Your size and style recommendations were the perfect fit for our brick wall. It is perfect.. Thanks so much...We have already started referring you to our friends and family.....Happy New Year,"
"We are totally in love with our new mantel. It changes the entire look of our living room, and we often catch ourselves (and each other) staring at it. It was a lot easier to install than we anticipated, so that was a nice surprise. Your website was incredibly helpful...from finding the wood on the back of the mantel to installation. The shipping box had all the neighbors talking (which was great fun for us)....they wanted to know whose body was dropped off here! I have attached a new one (photo).... I was going to send one right after we put it up, and my husband laughed at me. He didn't think you really cared how it looks now. I did take pictures and sent them to everyone we know though! I can't wait to tell him you do care!! I know I've said it before, but thank you, thank you, thank you! That old fireplace drove me crazy every day, and now it is a pleasure to be around. We are so pleased. Thanks for everything."
"It looks really nice. I couldn't really find anyone else out there that had a wide variety of mantels. The mantel came shipped for travel..very solid and totally sealed.The workmanship was excellent. If I need another in the future I will look you up."
"I finally got the mantel painted and installed with the granite surround. It's amazing. It looks just like the one in the picture and helps give life to that brick wall. I just had to send you a picture.
"One of our neighbors called because they are re-doing their family room. They stopped over to see our mantel and were simply blown away. I suspect you will be getting more business from Fairview Pa in the near future. Once again, thanks for everything."
"My faux painter will finish the mantel today. She has worked on it for 3 days, layering colors and glazes. It's bold and beautiful! She is very impressed with your mantels. We are trying to capture the real beauty of the mantel."
"Just wanted to let you know that we are very satisfied with the Mantel you built for us, i also attached a picture, so you can see it for yourself... Thanks again, and you can be sure that we'll be referring you to anyone who is looking to have a mantel built."
"I finished the mantel project a couple of weeks ago, and my wife & I are very happy with the results. The mantel/fireplace is now the nicest area in our house. We love it! Thanks for all your input. "
"I wanted you to see the finished product of the Marion mantle in our dining room. As you can see in the pic, we installed ceramic tile at the base. We also framed in an antique ceiling tin in the opening and painted it flat black. We are thrilled how it turned out and we want to thank you for your fine craftsmanship."
"It arrived today. Thanks for such a fast turnaround! Just wanted to tell you that the mantel looks great. Thanks for being so easy to work with! We have one more room where we’ll likely add a fireplace in the next year so we’ll be in touch when the time comes. "
"It arrived and they will install it tomorrow. Thanks for all the hard work on it. It looks fantastic. I just can't say enough about the quality of workmanship you put into every mantel u do. Again Thanks and I will recommend to my builder to use you for any future mantel needs. This is just Fantastic. I am thrilled with the workmanship and attention to detail. I would highly recommend your company to all I encounter for mantels. I can't wait to get it installed and painted and I surely will send pictures of it to you when that is done. You have been so helpful and courteous. (the wife loves it also). Thanks ever so much.
"Over the weekend, I installed the Bradford Mantel from your Classic Collection on the great room fireplace in a 20-year old home my wife and I have purchased and have been in the process of renovating. It looks absolutely fantastic and is just what we had been looking for to complete the room and achieve our decorating goal. The workmanship on the mantel was outstanding and clearly reflects your family's 50-year commitment to total quality in the design, production and finish of mantels that will enhance any fireplace, usually the focal point of any room. Everything about your Internet purchasing process was absolutely first class. It started with your involvement in the selection of the right mantel, the care in packaging the pieces for shipment and the ease of installation. To top it all off, the pieces were engineered to produce a perfect fit. Obviously, the fact I could get all of this and save hundreds of dollars at the same time was the icing on the cake. Thanks for being the kind of company that provides an excellent model for any business that wants to achieve superior quality in its products and the highest levels of customer satisfaction. Keep up the good work!"
"When shopping online for mantel ideas for my new home I was struck by the beautiful craftmanship of the mantels portrayed on The Mantel Shoppe's website. I was delighted when I emailed the owners and learned that I could order one offline, since I was building a home in another state. I had not seen anything like their work locally and wanted to be able to use one of their mantels in my home. The process was very easy--all I did was measure the space for the mantel and fireplace according to their instructions and tell them which design I wanted. I included some personal preferences that I had and trusted them to do the work. I was a little apprehensive that something would go horribly wrong--that the mantel would be the wrong size, or that it would not be good quality, or even that it would be something different from what I had seen on their site. However, when it arrived it was so much better than I had even imagined! The assembly and installation were simple and it was instantly beautiful! There were no 'hitches' or 'unpleasant surprises' involved in ordering and receiving their product, even though I have yet to meet anyone personally. Everything was handled over the phone and internet and was processed and delivered in a very professional manner. Of all the millwork companies I have worked with I will say with all confidence that The Mantel Shoppe is by far the most professional and delivers quality work not often seen in this day and age."
"I just wanted to thank you for all that you did. The mantel looks GREAT! The gentleman that delivered the mantel was wonderful. He did everything to make it right, even cutting a molding piece to make the mantel flush with the wall. Just wanted you to know that you guys went above and beyond and I have suggested to everyone that if they are thinking about a mantel to call you. The service and courtesy that you showed is such a rarity these days...just wanted you to know that I noticed it and appreciated it - thank you. P.S. Older son will be calling you soon regarding a mantel and bookcases for his new house."
"Thank you for the beautiful mantel, newel posts and columns that you delivered to our new home. I cannot wait to get them stained and painted. Your work by far exceeded my expectations and I have told everyone I know that is building to contact you. There is no doubt in my mind that you workmanship has added the finishing touch to my house. PS "I may be calling you soon about bookcases in the study!!"
"The new mantel is beautiful. I had some help installing it, but I was able to stain it myself. The result is that my living room has been complety transformed. Guest complement the mantle all the time. It's the best home-improvement I've done since moving in! I'll take some pictures of the new mantle and send it in your direction. Thanks!"
"NIck, just wanted to follow up with you and inform you what a great job the shippers did with the product. They had it immoblized inside the crate creating no movement at all. the mantel looks awesome and we can't wait for the piece to be stained. Thanks! "
"We were moving out of town and needed to replace a mantel before we put the house on the market. The Mantel Shoppe had a great selection of diverse styles of mantels and we found one that fit our room. Ordering was easy and quick with our mantel arriving about a week later. It was so easy my husband and I were able to assemble it ourselves-completing the room beautifully. Any questions I had, Nick answered them within 24 hours. I'd recommend The Mantel Shoppe to anyone."
"We installed the mantel and it looks great. It fits perfectly including the notched feet. Thanks so much for all your help. I cannot believe how quickly it arrived. You do an excellent job packaging the mantels and your how-to videos are very helpful for un-crating and installing. I attached a picture if you would like to see. Thanks again!"
"FINALLY!!! The insurance people finished our repairs today, & I must tell you, they were very complimentary about the craftsmanship of our new mantel. As you can see from the attached pictures, the stain match is perfect. We really are so very pleased. Feel free to use our pictures to demonstrate to others how superb your workmanship is. Many thanks!"